Business Administration Professional

Operations.
Leadership.
Results.

Bilingual healthcare and office management professional with 9+ years of progressive experience streamlining operations, leading teams, and driving organizational excellence.

Maria Ortiz
9+ Years of Experience

Driven by Excellence

I'm a bilingual (English/Spanish) business administration professional with over nine years of progressive experience in healthcare and office management. My career has been built on a commitment to operational efficiency, team leadership, and delivering exceptional results in fast-paced clinical environments.

I've successfully managed payroll, billing, regulatory compliance, and high-performing administrative teams — all while maintaining the highest standards of patient care and confidentiality. I'm currently completing my B.S. in Business Administration at the University of Mary Washington.

LocationLocust Grove, VA
LanguagesEnglish & Spanish (Fluent)
AvailabilityOpen to Opportunities

Skills & Strengths

Office & Operations Management98%
Payroll & Billing Administration94%
Team Leadership & Training92%
Insurance & Regulatory Compliance90%
Patient Relations & Scheduling96%
Microsoft Office Allscripts PM CureMD Availity Paychex Flex Google Analytics
My Journey

Experience & Education

Work Experience
June 2025 — Present
Spa Receptionist
River House Day Spa · Fredericksburg, VA
  • Coordinate and manage client appointment scheduling to ensure seamless daily operations.
  • Process payments, gift cards, and POS transactions while delivering a polished, welcoming front-desk experience.
August 2022 — September 2024
Office Manager
Pediatric Partners of Stafford · Stafford, VA
  • Directed daily operations for a high-volume pediatric practice, overseeing scheduling, payroll, and employee benefits.
  • Recruited, onboarded, and supervised administrative staff, establishing workflows that improved efficiency and accountability.
  • Developed and enforced office policies in compliance with healthcare regulations, mitigating risk and maintaining integrity.
  • Identified and executed process improvements resulting in enhanced patient satisfaction and productivity.
May 2021 — February 2022
Administrative Assistant
Bealeton Family Dentistry · Bealeton, VA
  • Coordinated patient scheduling and facilitated communication between patients and clinical staff to optimize workflow.
  • Managed billing, insurance verification, and payment collection while maintaining strict patient record confidentiality.
July 2019 — February 2021
Assistant Manager
Pediatric Partners of Stafford · Stafford, VA
  • Supervised front-desk operations and delivered comprehensive onboarding and training programs for new hires.
  • Developed staff schedules, resolved workflow challenges, and investigated billing discrepancies.
February 2015 — July 2019
Front Desk Receptionist
Pediatric Partners of Stafford · Stafford, VA
  • Managed patient check-in/out, appointment scheduling, insurance verification, and payment processing.
  • Delivered consistently excellent customer service in a fast-paced clinical environment.
Education
Expected December 2027
B.S., Business Administration
University of Mary Washington · Fredericksburg, VA
  • Building on a strong foundation in organizational management, communication, and business strategy.
May 2025
A.S., Business Administration
Germanna Community College · Locust Grove, VA
  • Completed associate's degree while managing full-time professional responsibilities in healthcare administration.
9+
Years Experience
5
Roles Held
2
Languages Fluent
6
Tech Platforms
What I Bring

Areas of Expertise

Operations Management

Nine years directing daily operations in high-volume healthcare settings — from scheduling and workflow design to policy implementation and regulatory compliance.

Payroll & Billing

Hands-on expertise in payroll administration, insurance verification, billing, and payment collection using Paychex Flex, Availity, Allscripts PM, and CureMD.

Team Leadership & Training

Proven track record of recruiting, onboarding, and developing high-performing administrative teams — building structured workflows that improve accountability and efficiency.

"Bilingual professional committed to operational excellence, compliance, and building teams that deliver exceptional results every day."
— Maria Ortiz · Business Administration Professional

Let's Connect

Interested in working together or learning more about my background? I'd love to hear from you — send a message and I'll respond promptly.

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